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Privacy Policy

The Wholeness Practice
Operated by Isabella Vaccaro LLC

Effective date: 10/21/26
Last updated: 10/21/26

1. About This Policy

The Wholeness Practice is a Connecticut therapy practice operated by Isabella Vaccaro LLC. This Privacy Policy describes how information may be collected through the practice website, contact methods, introductory-call scheduling, and related online services.

This policy addresses website and administrative privacy practices. It does not replace client informed-consent documents, clinical confidentiality obligations, or a separate HIPAA Notice of Privacy Practices if one is legally required.


2. Information We May Collect

Depending on how you interact with the practice, information may include:
  • Contact information: name, email address, and telephone number.
  • Scheduling information: preferred date or time and information needed to arrange a free 15-minute introductory call.
  • Messages: information you choose to submit through the website contact form, email, or other communications.
  • Website usage information: information such as browser type, device information, pages visited, and website interactions, depending on the analytics, cookies, and tracking technologies actually enabled on the website.

Please avoid including detailed mental-health information or other sensitive personal information in website forms, scheduling fields, or ordinary email.

3. How Information May Be Used

Information may be used to:
  • Respond to inquiries and requests for information.
  • Schedule and manage introductory calls.
  • Communicate about the practice and its services.
  • Operate, maintain, protect, and improve the website.
  • Understand website usage where analytics tools are enabled.
  • Meet applicable legal, professional, administrative, and recordkeeping obligations.

4. Scheduling and Other Technology Providers

The practice uses Calendly to schedule free 15-minute introductory calls. Information submitted through Calendly may be processed by Calendly under its applicable terms and privacy policy.

The practice uses Jane as its electronic health record and telehealth platform for clinical documentation, client information, and related services. 

The website may also rely on hosting, form-processing, analytics, or other technology providers. The actual providers and features enabled on the website must be confirmed before this policy is published.

5. Cookies, Analytics, and Advertising Technologies

The website may use cookies or similar technologies for website functionality, analytics, or other purposes, depending on its configuration.

The practice will confirm which analytics, advertising, tracking, and custom-code technologies are enabled and update this section accordingly. The practice will not represent that a particular tracking tool is or is not in use until that has been verified.

6. Confidentiality and Clinical Information

Information provided through a website inquiry or introductory-call booking is not necessarily part of a clinical record. If you begin therapy, additional privacy and confidentiality terms will be explained in the practice's client paperwork.

Information related to therapy is handled in accordance with applicable law, professional obligations, and the practice's policies. Confidentiality may be subject to legally recognized exceptions.

7. Sharing Information

Information may be shared as reasonably necessary to respond to an inquiry, operate the website and scheduling services, provide services, protect the practice or others, or comply with applicable law.

Any disclosure of confidential clinical information remains subject to applicable legal and professional restrictions. This policy does not authorize disclosures that would otherwise be prohibited.

8. Security and Retention

The practice takes reasonable steps appropriate to its operations to protect information against unauthorized access, use, or disclosure. No website, electronic service, or transmission method can be guaranteed to be completely secure.

Information is retained as reasonably necessary for the purpose for which it was collected and as required by applicable legal, professional, recordkeeping, and business obligations. Clinical-record retention requirements will be addressed in the practice's client paperwork and procedures.

9. Children and Minors

The practice intends to provide services to adults, couples, families, and minors. This website is not intended to encourage children to submit sensitive clinical information online.

The website Privacy Policy does not determine who may consent to a minor's treatment, who may access a minor's records, or when a parent or guardian may receive information. Those questions will be addressed through the practice's intake and consent procedures, consistent with applicable law.

10. Your Questions and Requests

You may contact the practice with questions about this Privacy Policy or information submitted through the website. Rights relating to clinical records may differ from rights relating to ordinary website inquiries and will be addressed in the relevant client documents.

11. Updates

This Privacy Policy may be updated as the practice's services, technology, or legal obligations change. The current version will be posted on the website with an updated effective or revision date.

12. Contact Information

The Wholeness Practice
Operated by Isabella Vaccaro LLC

Mailing address: 2389 Main St., Ste. 100, Glastonbury, CT 06033, USA
Email: [email protected]
Phone: (203) 493-4180

The address above is provided for mailing correspondence. It does not represent the physical location where therapy services are provided.